FACTS - ANSWERS - QUESTIONS

You will be notified by phone when your vehicle is ready to be picked up. You can also check the Bennett's Collision Center website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE? Yes. Bennett's Collision Repair Center guarantees all of their repairs with a Lifetime Warranty.

DO I HAVE TO PAY A DEDUCTIBLE? The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

WHO DO I PAY MY DEDUCTIBLE TO? If your deductible is not waived, it will be your responsibility to pay Bennett's Collision Repair Center when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

WHAT FORMS OF PAYMENT DO YOU ACCEPT? We accept personal checks, insurance checks, and of course cash. WHAT ARE BETTERMENT CHARGES? Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

CAN I WASH MY CAR? RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS DO'S · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade DON'TS · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish. RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS DON'T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

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